Japanese characters not recognized | Community
Skip to main content
January 10, 2013
Solved

Japanese characters not recognized

  • January 10, 2013
  • 11 replies
  • 5181 views
Hi

I am putting together an email in Japanese. It is fine in Marketo but when I send a test (to Outlook) it shows the whole thing like this:
アジアã�®æ¶ˆè²»è€…ã�«ã�¨ã�£ã�¦“スーパーフルーツ”ã�ŒæŠ—酸化物ã�«ç¹‹ã�Œã‚‹ã�®ã�¯æ–°ã�—ã�„コンセプトã�§ã�‚る。å�¥åº·ã�Œè¦�求ã�™ã‚‹é…¸åŒ–防止剤ã�¨ã�

It's also completey thrown our template so the email is all over the place as well.

I know Marketo is already UTF-8 compatible.

Can anyone help me fiz this/work around this please?

Thanks,
Hannah
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Cecile_Maindron
BTW we are using this service to check how our emails look in any web clients etc. This is often very useful.
https://litmus.com/tests

11 replies

January 21, 2013
Thanks Hannah we received notification as well from Marketo...so far so good. Still waiting on final confirmation from all our countries but overall looks like it's resolved.