Issues with random samples in round robin lead assignment | Community
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Level 2
October 4, 2019
Question

Issues with random samples in round robin lead assignment

  • October 4, 2019
  • 1 reply
  • 5849 views

In order to keep our lead database healthy, we built 2 programs in our instance: a lead wash and a lead attribution program. The lead wash program identifies leads who have had no activity in 120 days, and the attribution program reassigns them when they engage with our content or answer one of our phone calls. 

We're running into an issue where the attribution program is not assigning these leads evenly. We have 20 lead owners entered into the 'Change Owner' flow step, with 19 supposedly receiving 5% of the leads, and the 20th as the default choice who should also recieve 5%. 64 leads have gone through. Each of the choices received 2-3 leads, except for the default program, which received 11.

I found this thread where it looks like someone else was experiencing the same thing, but there's no other helpful info.

https://nation.marketo.com/thread/41705-round-robin-assignment-in-marketo

I attached some screenshots of our smart list and flow step. Can anyone help me figure out why these leads aren't distributing evenly?

Thanks!

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1 reply

SanfordWhiteman
Level 10
October 4, 2019

Can you remove the attachments and paste the images inline instead? Not all Community users can view attachments.

Josh_Pickles
Level 5
October 6, 2019

Hi Mike,

Thanks for following Sanford's recommendation - however, your images are no longer displaying. Can you please try re-uploading them to appear inline?

Level 2
October 7, 2019

Thanks Josh and Sanford, images have been added back in and seem to be displaying.