Issues with New Email Editor and Fragments – Anyone Else Seeing This? | Community
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beth-corby
Level 2
August 25, 2025
Question

Issues with New Email Editor and Fragments – Anyone Else Seeing This?

  • August 25, 2025
  • 1 reply
  • 394 views

We’re in the process of migrating to the new Marketo email editor and running into several major challenges with Fragments. Wondering if others are experiencing the same issues:

 

  • Extra/unwanted code showing up in live emails (not just in draft or preview).

  • Editable text blocks only allow the first sentence to be updated.

  • Images included in fragments are not linking properly and need to be re-attached.

  • Content elements defined as editable are not actually editable in practice.

  • Excessive spacing between modules, even when templates are structured cleanly.

  • Rendering issues across Outlook, Gmail, and iPhone where spacing and formatting look broken.

Has anyone else encountered these problems, and if so, have you found reliable solutions or workarounds?

1 reply

Disha_Goyal6
Community Advisor
Community Advisor
August 26, 2025

Hi @beth-corby, I have tried the fragment in new email editor. In first try, it was showing the editable issues but when I checked again the editable, spacing issue resolved automatically.

 

Could you please share a design where you are facing issue? I will try to implement the same in my instance and after that, I will share my recommendations and workaround on the same.