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Tim_McMinn3
Tim_McMinn3
Level 2
May 21, 2019
Question

Issues with campaign request, not actually requesting in a timely manner...

  • May 21, 2019
  • 2 replies
  • 2981 views

Has anyone else seen sometimes hours between a campaign request and the actual processing of a record? Marketo states that its an issue with the campaign queue, but that's not entirely convincing to me as my queue is empty and my instance is just about 2 months old with only a few K records in the database. 

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2 replies

Geena_Boyer
Geena_Boyer
Level 2
May 21, 2019

Hi Tim,

Does your instance have a high volume of active trigger campaigns and/or engagement programs? These are known to slow down your instance processing speed but cannot be seen in the campaign queue. 

Tim_McMinn3
Tim_McMinn3Author
Level 2
May 21, 2019

As I’m on a new instance I haven’t even had the proper time to build a lot

of trigger campaigns...I have a few handful active now. No more than 10 I’d

say. I’ve used Marketo for almost a decade now at different companies. This

is a first for me and Marketo support has no answer for me when I

experienced this a month ago....

On Tue, May 21, 2019 at 7:13 PM Geena Boyer <marketingnation@marketo.com>

Justin_Buckner
Justin_Buckner
Level 2
May 22, 2019

Hi Tim,

I have looked into your issue and provided the support team handling your case with additional information that may be helpful. They should be reaching out to you soon. Thank you for your continued patience!

Tim_McMinn3
Tim_McMinn3Author
Level 2
May 23, 2019

Thanks @Justin Buckner‌. Still waiting to hear from the team. My case that I reopened actually got closed, just opened it again. 

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