Issues keeping data in sync between Marketo and MSD CRM 2011 | Community
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A
Anonymous
March 26, 2015
Question

Issues keeping data in sync between Marketo and MSD CRM 2011

  • March 26, 2015
  • 2 replies
  • 1607 views
We're running MS Dynamics CRM 2011 on premise and we've noticed some changes being made in CRM aren't being synched back to Marketo (email preferences, lead status, etc) and some changes in Marketo aren't propagating to CRM (lead score, etc).  The issue appears to be intermittment - some changes sync properly and others do not, but we're struggling to determine the root cause. 

We've opened a case with Marketo's Technical Support, but does anyone have experience with issues related to data not being synched? 
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2 replies

A
Anonymous
July 7, 2015

We have had the same issues.  It's very "hit or miss" with no rhyme or reason to it.  We have leads within a company that sync fine, while others within the same company, with no differences as to preferences, do not.

A
Anonymous
July 7, 2015

By any chance, have you recently added any new custom fields to your sync? This is a hypothesis of mine that I have not yet been able to prove. It's super difficult to nail down the cause because it seems to be intermittent, but I have seen this kind of behavior before with 2011.

A
Anonymous
July 8, 2015

We have not.  We've opened a case for this, but Marketo has not been very responsive. Fairly disappointed in their handling. 

A
Anonymous
July 8, 2015

Ah well, so much for that theory.

If you're having trouble getting a response, we do have an escalations email address that goes to the support management team: supportescalations@marketo.com

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