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Cecile_Maindron
Cecile_Maindron
Level 10
September 25, 2013
Solved

Issue with url

  • September 25, 2013
  • 5 replies
  • 1925 views
Hi,

My UK colleague has promoted a survey and some recipients couldn't access it (not found page). I have checked the email and everything is fine but it seems that some leads were seeing url with marketo code
http://mkto-k0023.com/http:/www.surveymonkey.com/s/TCUK13

Have you already experienced this issue? Do you know the reason?

Cécile @ Talend
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Best answer by
Hi Cecile,

I woudl recommend that you call Support so that they can troubleshoot this issue.

Thanks,
Cheryl

5 replies

A
Anonymous
Accepted solution
September 25, 2013
Hi Cecile,

I woudl recommend that you call Support so that they can troubleshoot this issue.

Thanks,
Cheryl
A
Anonymous
September 25, 2013
I ran into this issue with one of my clients.  The survey monkey URLs need to have the mktNoTrack class added to the link.  Follow this article here: http://community.marketo.com/MarketoArticle?id=kA050000000KyqCCAS
Cecile_Maindron
Cecile_MaindronAuthor
Level 10
September 25, 2013
@ Kenny Buckles : would that mean that we cannot track the clicks on this url?

A
Anonymous
September 25, 2013
Cécile,

Using the mktNoTrack class will disable tracking for that link.  I just did a test though, and it looks like if you use a url shortener like bit.ly, the survey monkey link will work like normal.  I am not sure why survey monkey links don't work with Marketo tracking.  Perhaps Marketo can weigh in?
    Cecile_Maindron
    Cecile_MaindronAuthor
    Level 10
    October 23, 2013
    FYI I have contacted support and there was an identified bug during the time frame my colleague promoted the surveymonkey link. Issue should be fixed now.

    @ Kenny Buckles: thanks for the tip re- url shortener
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