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A
Anonymous
June 13, 2016
Question

Issue with "reply to's" not working.

  • June 13, 2016
  • 1 reply
  • 2649 views

When we send an email to a client from Marketo, their replies back are not coming through to us. The reply to address is an internal email. We have whitelisted all Marketo IP's with no luck.

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
June 13, 2016

Hi George,

To get a chance to have an answer to your question, you should post it to "Products", not to "Champions". Read here: Getting the most of the community when you have a Marketo question

What email address have you set in the "reply to" field when designing the email? This is the address that receives the reply to. And it has to be a valid email address.

-Greg

A
Anonymous
June 13, 2016

Greg,

Thanks for the info.

The email address is a valid email. For example, the from is "devon.dykstra@matthews.com" and the rely-to is "devon.dykstra@matthews.com". When an external client is replying to this email the reply is not coming back to Devon. Any thoughts on what might be causing this?

George

SydneyMulligan
SydneyMulligan
Level 7
June 13, 2016

I have found that the "reply-to" field is not reliable across different email browsers. Not all of them acknowledge the "reply-to" field, and just use the from field. I have seen this particularly in Outlook.

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