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kenmckown
Level 4
December 26, 2024
Solved

Issue with Mobile Rendering

  • December 26, 2024
  • 3 replies
  • 1662 views

I am having an issue with iOS rendering in Email on Acid. My text is overlapping. What is weird is that the same text blocks, with smaller text, are not having this issue. Anyone else ever have this, and if so how did you fix it?

 

Best answer by Jo_Pitts1

@kenmckown ,

without seeing the code, I'm guessing you have a line-height set that is causing this.  If it's only happening in mobile, I can see two reasons:

  1. In desktop the text fits on one line, so the issue is there but you don't notice it.
  2. It's in a responsive class.

Inspect the element in Marketo's preview and see what there is to see about line-height in the computed CSS, and work back from there.

 

Cheers

Jo

3 replies

Jo_Pitts1
Community Advisor
Jo_Pitts1Community AdvisorAccepted solution
Community Advisor
December 28, 2024

@kenmckown ,

without seeing the code, I'm guessing you have a line-height set that is causing this.  If it's only happening in mobile, I can see two reasons:

  1. In desktop the text fits on one line, so the issue is there but you don't notice it.
  2. It's in a responsive class.

Inspect the element in Marketo's preview and see what there is to see about line-height in the computed CSS, and work back from there.

 

Cheers

Jo

    Disha_Goyal6
    Community Advisor
    Disha_Goyal6Community Advisor
    Community Advisor
    December 30, 2024

    Hi @kenmckown please share the HTML of email template.

      Zoe_Forman
      Community Advisor and Adobe Champion
      Zoe_FormanCommunity Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      January 1, 2025

      Hi @kenmckown have you resolved your issue, was it a row height issue? I have seen this issue myself before in EOA.

      If not resolved can you share your HTML CODE as requested by @disha_goyal6  and @jo_pitts1 who looking to help you.

      Please return to thread and let up know if this is resolved or you need more help.

      Thanks, Zoe 

      K
      kenmckownAuthor
      Level 4
      January 2, 2025

      Apologies, I was out for the holidays. Yes it appears it was a line height issue, weird as the other paragraphs have the same line height and don't have issues. I made a change and it looks good now.

       

      Thanks all!

        Zoe_Forman
        Community Advisor and Adobe Champion
        Zoe_FormanCommunity Advisor and Adobe Champion
        Community Advisor and Adobe Champion
        January 4, 2025

        Great to hear its sorted 

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