Issue With "Clicks Link in Email" | Community
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Shashank_Nakate
Shashank_Nakate
Level 1
January 17, 2020
Solved

Issue With "Clicks Link in Email"

  • January 17, 2020
  • 2 replies
  • 2820 views

I have added a button with a link (http://na-ab28.marketo.com/lp/247-ZJC-260/Marketo-Completion-Tracker.html ) in an email to be sent to leads/people. The link points to a Marketo Landing page.

I have set up a campaign with "Clicks Link in Email" through which the mail is sent to the lead.

However, when this email is delivered to a lead/person and when he/she clicks the button in the sent email, the Landing Page doesn't open/load.

If I simply paste that Landing Page link in a web browser, it opens without any problem.

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Best answer by SanfordWhiteman

Please show the rewritten URL (rewritten to bounce off the click tracking server) for a lead. Make sure it’s from a real email, not a sample.

2 replies

Vladislav_Vagn1
Vladislav_Vagn1
Level 3
January 17, 2020

Do you get an error message when clicking through?

And then also just to clarify what the process is:

Email 1 is sent

People who click a link Email 1 get triggered to receive Email 2 which is pointed at the Marketo Completion Tracker LP

When they click the link in Email 2, the LP does not load

Correct?

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
January 17, 2020

Please show the rewritten URL (rewritten to bounce off the click tracking server) for a lead. Make sure it’s from a real email, not a sample.

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