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Anonymous
May 26, 2015
Question

Issue with Chrome?

  • May 26, 2015
  • 12 replies
  • 6004 views

Is anyone else having an issue with editing HTML in Chrome? In Design Studio or Marketing Activities, if you edit an email, double click an editable block, then click the HTML button, it comes up blank. I've tried on multiple accounts for Marketo, different computers, and it seems to be Chrome specific. Both on version 43.0.2357.65. I've attached a screenshot for reference showing text in the body, but the HTML is clear. Any ideas? Works fine in Safari and Firefox.

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Scott_McKeighe2
Scott_McKeighe2
Level 4
June 3, 2015

Our team experienced this (HTML Source Editor being blank), and solved it by clearing our browsing data. I can't speak to needing to upgrade Chrome and that being the source of problems, but I'd try clearing out the cache/browser data in addition to anything else you're trying.

Jenn_DiMaria2
Jenn_DiMaria2
Level 10
June 4, 2015

Out of curiosity, are we all using Macs?

Jordan Bommelje​ Susan Brown​ Scott McKeighen​

Scott_McKeighe2
Scott_McKeighe2
Level 4
June 4, 2015

I'm using a Mac and Chrome 43.0.2357.81, but the rest of my team uses Windows PCs.

Since clearing our caches, none of us have had this issue (thankfully).

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