Is this possible marketo forms can be submitted twice/thrice in the fraction of seconds? | Community
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Sant_Singh_Rath
Adobe Champion
Sant_Singh_RathAdobe Champion
Adobe Champion
January 18, 2019
Question

Is this possible marketo forms can be submitted twice/thrice in the fraction of seconds?

  • January 18, 2019
  • 1 reply
  • 2436 views

Recently we started receiving duplicate leads in marketo. Every details is same but we have 2-3 leads with same email address and other details. How we can prevent this happening?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
January 18, 2019

How depends on why.

If you have malfunctioning custom JS on a webpage, that can cause multiple submissions in a row.

If someone is maliciously attacking your forms endpoint (not actually viewing the webpage but automatically posting forms) that's another matter that can be combated by adding reCAPTCHA.

What are the other characteristics of the leads? Do you believe them all to be false leads?

Sant_Singh_Rath
Adobe Champion
Sant_Singh_RathAdobe ChampionAuthor
Adobe Champion
January 18, 2019

We have added some custom javascript code to generate unique id leads coming from a particular source. I can't call them false leads but they are just replica of that lead.

~ Sant Singh Rathaur
SanfordWhiteman
SanfordWhiteman
Level 10
January 18, 2019

Well, I'd assume your JS has a bug. You have to hunt that down.

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