Is there a way to see how many people are in each wait step in a triggered campaign? | Community
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A
Anonymous
July 3, 2018
Question

Is there a way to see how many people are in each wait step in a triggered campaign?

  • July 3, 2018
  • 4 replies
  • 4796 views

I saw the post to see people in a wait step in a batch campaign...but not what I'm looking for.

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4 replies

Chris_Saporito
Chris_Saporito
Level 7
July 3, 2018

In a triggered campaign you want to navigate to the Status tab and look for "People in Wait Step" and then click calculate.

Jackie_Potts
Jackie_Potts
Level 6
July 3, 2018

In the campaign status box, you should be able to see number of people in the wait step.

A
Anonymous
July 3, 2018

I did see the People in Wait Step status. But I'd like to be able to see how many are in each wait step...not the total.

Jackie_Potts
Jackie_Potts
Level 6
July 3, 2018

There isn't a way to easily see those numbers. You could pull smart lists of total in the campaign, those that received the 1st email, those that received the next email etc as a work around.

    Veronica_Holme4
    Veronica_Holme4
    Level 9
    July 3, 2018

    Except for the first email step (which could be managed separately) this looks like a regular email cadence. Have you considered using an engagement program instead? That way you'd be able to see exactly how many people are at each point. Easier than managing wait steps.

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