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Courtney_Clarke
Courtney_Clarke
Level 2
September 13, 2018
Question

Is our Nurture campaign set up correctly?

  • September 13, 2018
  • 2 replies
  • 5042 views

We've set up our first nurture campaign to send an email every 2 weeks at 11 am. We're not sure if we have it set up correctly or not because every time we try to test a stream to a test person, they never receive any of the emails. We have tried this with multiple test people in our office. Can someone please help us figure out what's wrong? We would really appreciate it.

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2 replies

Grace_Brebner3
Grace_Brebner3
Level 10
September 13, 2018

Hey Courtney,

It's hard for us to assist on this without more detail. Can you please provide some screenshots of your nurture program streams?

First checks should be that the emails you're including are approved and activated within the streams.

Courtney_Clarke
Courtney_ClarkeAuthor
Level 2
September 13, 2018

Hi Grace...thanks for your reply. We're trying to make sure that all 3 emails aren't going to go out at once and also we are trying to test the stream (as shown in the picture attached to the original post) but none of the test recipients have received the emails yet. 

Grace_Brebner3
Grace_Brebner3
Level 10
September 13, 2018

Sorry Courtney - your screenshot didn't show in the inbox view!

Your email and stream set up looks fine to me, so I would say this set up should definitely cast emails successfully once you've jumped into the set up tab and turned the program on:

As for testing though, I can't find anything in docs or community that says anything about the cadence of sends when you do a stream test. I've just tried this myself on an active nurture in my instance and haven't yet had an email come through - maybe try setting the cadence to sometime in the next hour and see if an email is sent on the cadence?

J_Grant_Gray
J_Grant_Gray
Level 3
September 14, 2018

Couple more questions if you haven't gotten the tests once you followed Grace's suggestions.

1. Are you using the "Test Stream" in the program Actions or running people through a smart campaign?

2. Is the Email From Address and Subject Line input correctly?

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