Is it possible to run open/click email trigger campaigns from the Email Send program when A/B testing? | Community
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A
Anonymous
February 26, 2014
Question

Is it possible to run open/click email trigger campaigns from the Email Send program when A/B testing?

  • February 26, 2014
  • 6 replies
  • 2133 views
I've started to use the A/B testing function in the new Email Send program.  I want to be able to mark all the clicks and opens so that I can drop them into an appropriate campaign in SFDC.  I noticed that when I create a Smart Campaign and drag in a trigger, I can't select the email that was sent to create the smart list from.  The email is not available.  This issue seems to only occur when doing this with an A/B test email send.  Is anyone else having this issue?  Or are there alternative options?
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6 replies

A
Anonymous
February 27, 2014
From my experience this would only work if you have the same link in both your A/B test. When looking at the click link trigger the only links that populate are those that are in your champion. - Jeff
A
Anonymous
February 27, 2014
The other option is to not use the default AB test but instead use a random sample for testing. I actually prefer Random samples in many situations. - Jeff
A
Anonymous
March 6, 2014
Thanks Jeffrey, that makes sense.  What about an Open trigger, can those be done still?
Timothy_Gilbert
Timothy_Gilbert
Level 2
March 11, 2014
We are having the same issue.  Is this a bug?
A
Anonymous
March 12, 2014
I'm still having this issue as well, I spoke with another user who is having a similar issue, this sounds like a bug.
Odette_Herbert
Odette_Herbert
Level 2
December 1, 2016

Hello,

I have the same issue here. I created an opened and clicked trigger in my AB Testing program. I found the emails (A and B) but the worflow didn't work.

Thank you for your help !

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