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A
Anonymous
September 25, 2017
Question

Is anyone having a bug where they can't reorder their choices in a flow?

  • September 25, 2017
  • 2 replies
  • 1871 views

Th option to move choice 1 to choice 3 let's say is not there?

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2 replies

Justin_Cooperm2
Justin_Cooperm2
Level 10
September 25, 2017

Weird, haven't seen that one. Did you log a support ticket yet so that we can dig into that?

A
Anonymous
September 25, 2017

Hey Justin,

I can't because my support admin is out of town. I have admin permissions in my instance, but I can't submit a ticket and It is frustrating

Grant_Booth
Grant_Booth
Level 9
September 25, 2017

Hi Daniel,

You should definitely like my idea here:

Might try the following if you haven't already before creating a support case:

- is it happening with any smart campaign? Make a new one to test.

- is it happening if you clear your cookies or use an incognito window in your browser?

- is it happening in a different browser? (Chrome v. Firefox v. IE)

- is it happening on a different device? Log in with your coworker's computer and try it (remember to log out when you're done).

If you do open a support ticket, be sure to include the results from the above. Otherwise, they'll likely start by asking you the same questions and the case will take longer to resolve.

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