Is anyone getting this error for the Marketo iPad Events app?

Forum|Forum|12 years ago
July 31, 2013
5 replies
2737 views

error retrieving event statuses.

I have an event tomorrow and it's not working at all. I know it's a p2 bug, but can someone please help!!!

Marketo

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A

Anonymous

Have you tried resetting the date of the event? It only works within a two week window. Change the start sate and end date of the event on the summary tab for the live event and make sure the channel is Roadshow.

A

Anonymous

I second Frank.

It is unlineky to be a bug. I just ran a test successfully, setting the roadshow event to Monday 5th August.

A

Anonymous

I've met all those criteria's. and it still errors.

Take a look at the screenshot I took.

https://www.dropbox.com/s/p6id99pk9plc6u8/image.png

J

Justin1_Test

Level 2

This is a bug, I have a ticket in with marketo. I've been told engineerig is working on it.

Matthew_Barnet1

Level 2

I know this is an old question, but I just encountered a similar issue that Marketo support helped me resolve, so I'm posting the guidance here to help future wayward travelers...

Besides the Event needing to be within the 2 week window, the 'Event' channel itself needs to be properly configured. Specifically, your "Registered" or other default status must have a corresponding "Mobile Check-in Status" assigned to it. If this is set to "None," any events assigned to that channel will not show up in the app.

To configure this, go into Admin > Tags, and edit the Event channel. Change the 'Mobile Check-in Status' field next to your 'Registered' or default status, and save. Once done, your events should immediately begin appearing within the app.

Jessie_Coluccio

Level 2

Thanks Matthew this worked for me!!

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