Is anyone experiencing problems with Forward to Friend not delivering emails? | Community
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A
Anonymous
July 12, 2013
Solved

Is anyone experiencing problems with Forward to Friend not delivering emails?

  • July 12, 2013
  • 3 replies
  • 1689 views
Yesterday I tested forwarding emails with the Forward to Friend link to 3 different email addresses / domains (our domain.com, gmail.com, yahoo.com). In all cases the intended recipient's Activity Log had a Received Forward to Friend Email activity logged before the Send Email activity and then they had a Email Delivered activity logged after that. However, the email was not in the intended recipient's inbox or the spam folder. 

Has anyone experienced problems with this recently?
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Best answer by
Elliott,

Yes, I've had problems--very similar if not identical.  After much investigation, I realized that any forwarded messages were not being delivered until the next morning, even though the log indicated that it was sent immedeately.

The reply from Marketo support was that there was a bug in the implementation.  The problem I had was described here: 
http://community.marketo.com/MarketoDiscussionDetail?id=90650000000PbQFAA0

They claim the fix is not available until June at the earliest.  I haven't received any notice that they've resolved this yet, so I suspect we're still waiting.

Thanks for your patience with this.

Engineering looked into this, and found an issue with the implementation in regards to this feature. They are working on a fix, but are speculating that it can take some time - the June release would be the earliest.

If anything changes, I will let you know!

Regards,
Jim
Marketo Support

3 replies

A
Anonymous
Accepted solution
July 12, 2013
Elliott,

Yes, I've had problems--very similar if not identical.  After much investigation, I realized that any forwarded messages were not being delivered until the next morning, even though the log indicated that it was sent immedeately.

The reply from Marketo support was that there was a bug in the implementation.  The problem I had was described here: 
http://community.marketo.com/MarketoDiscussionDetail?id=90650000000PbQFAA0

They claim the fix is not available until June at the earliest.  I haven't received any notice that they've resolved this yet, so I suspect we're still waiting.

Thanks for your patience with this.

Engineering looked into this, and found an issue with the implementation in regards to this feature. They are working on a fix, but are speculating that it can take some time - the June release would be the earliest.

If anything changes, I will let you know!

Regards,
Jim
Marketo Support
A
Anonymous
July 13, 2013
Interestingly, the next day, I used Forward to Friend to send the same email to the same test email addresses and they were delivered immediately.  We added the link to a large webinar invitation email blast and saw that it was used by several people to send, and some of the new leads that were created when it was used, registered for the webinar that day.  Maybe this has been fixed :0)
A
Anonymous
July 15, 2013
Thanks for the update - I'll have to check--I didn't get a notice that my support ticket has been completed.  I'd really like to stat using this capability.
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