Skip to main content
Rhianne_Senseni
Rhianne_Senseni
Level 2
April 4, 2019
Question

Iphone Email Issues

  • April 4, 2019
  • 2 replies
  • 3652 views

Does anyone have a fix for the display of an email template on a mobile device, specifically iphone? Our emails render fine in Outlook, Gmail, and on Android phones, but the template is not displaying correctly on iPhones. Formatting disappears, buttons become larger, etc.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

Josh_Pickles
Josh_Pickles
Level 5
April 5, 2019

Hi Rhianne,

Could you give more insight on the issues you're having? I can't promise there's a simple fix for your display issues, but having screenshots and a more detailed description of what the email template issues are a great place to start.

~ JP

Rhianne_Senseni
Rhianne_SenseniAuthor
Level 2
April 5, 2019

Hi, Josh.

Screenshots of the issue are attached.

desktop dispay of buttons..

mobile display of buttons...

I am not sure why the buttons enlarge and stretch out so drastically from one device to the other.

Akshay_Pant
Akshay_Pant
Level 4
April 5, 2019

Hi @Rhianne Sensenig

It would be great if you could please share the code. So I will try to rectify this issue.

Thanks in Advance

Akshay

Jay_Jiang
Jay_Jiang
Level 10
April 5, 2019

Some information for future troubleshooting posts:

Email rendering issues are wholly to do with your own email template. This is because html and css is interpreted differently across different email clients. And note that iPhone is not an email client, it's a device. An email rendered in the iPhone's Outlook vs Gmail vs native mail app may look different in all 3.

If you'd like the community to help you troubleshoot, please provide the email html + device tested + App tested + screenshot of the issue. Otherwise, check with a web developer resource

    Terms & ConditionsAccessibility statement

    Loading footer...