Invalid Image URL

Forum|Forum|7 years ago
July 2, 2018
6 replies
12270 views

Hi all-

Wondering if something recently changed in Marketo. I upload and image file and when I select it in the email to add ALT Text or a Link, it comes up with and "Invalid Image URL"

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I did recently just get a new computer. Could that be it? I have also noticed that now within my Marketo Instance, it looks like the images don't download by default. Very frustrating, Any thoughts?

Marketo

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Best answer by JDNelson1

I had the SAME thing happen to me last week. I cleared all my cache and browser info (Chrome) during the Comcast web issues last week and ever since it was doing that.

For ME -- the resolution was the Chrome Extensions I had installed. Some didn't install fully and others not completely. If you're on chrome I'd make sure you go through those and try turning a bunch off, then back on later and see if you can find which are breaking.

As far as I know that was all related (I haven't had the issue since) but seems like a weird problem -- I thought it was only me.
(I think the culprit was Ghostery)

J

JDNelson1

Accepted solution

Community Advisor

I had the SAME thing happen to me last week. I cleared all my cache and browser info (Chrome) during the Comcast web issues last week and ever since it was doing that.

For ME -- the resolution was the Chrome Extensions I had installed. Some didn't install fully and others not completely. If you're on chrome I'd make sure you go through those and try turning a bunch off, then back on later and see if you can find which are breaking.

As far as I know that was all related (I haven't had the issue since) but seems like a weird problem -- I thought it was only me.
(I think the culprit was Ghostery)

Monica_KoranAuthor

Level 3

Thx @JD Nelson! I had recently obtained a new computer and within Chrome, I needed to clear my cache and you are right, it was Ghostery that was causing the problems. Thanks everyone for your help!

Gerard_Donnell4

Level 9

Hi @Monica Koran,

I had a similar issue with a different platform. It might be because your image is located on a non secure website () whereas the Marketo system is secure (). Marketo might be blocking the image because of that. If it keeps happening, try uploading your image to a secure domain and see if that helps.

Thanks,

Gerard

J

JDNelson1

Community Advisor

curious to see how it panned out, @Monica Koran

Dave_Roberts

Level 10

Im not sure if this is the case, but I think "I spy with my little eye"... a space in the file name.

If there is indeed a space between "Segment" and "Video" in the filename and you load that to Marketo's Images/Files folder, you might see something like this happening. You can fix this by updating the filename to have a dash or underscore and no spaces, then re-upload it to the Images/Files folder.

Technically, Marketo will replace the space in the URL with a special character (%20) and you'll be able to access the image that way, but I'd say it's best-practice to stay away from images with spaces in the name.

Hope this is helpful.

-Dave