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A
Anonymous
January 14, 2016
Question

Interesting Moments don't always display my.tokens

  • January 14, 2016
  • 1 reply
  • 2723 views

Here's a fun one. I have recently launched these great master program templates with My Tokens. They are awesome and huge time savers for me and the team. Ugh, here's the issue, our "Global Interesting Moments" program doesn't have access to these my.tokens and displays Clicks from those emails as:

Has anyone solved for this? Should I stop the global interesting moment for clicks?

(Just as background, the "Clicked Link in Email" interesting moment is using the subject line token.)

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    1 reply

    Josh_Hill13
    Josh_Hill13
    Level 10
    January 14, 2016

    Use the IM tokens from docs.marketo.com as they are the only acceptable ones for the IM flow step. I think you can also use other system tokens, but not My tokens.

    use {{trigger.Name}} to pull in the Program name you are looking for in this case.

    A
    Anonymous
    January 14, 2016

    I actually just switched not that long ago from email name to subject line because it was soo confusing to reps. They didn't like my naming convention of NA_WB_2016-01-12_Forrester.01 - Email

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