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J
JeffSm6
Level 6
March 4, 2015
Solved

Insufficient Access Error Message

  • March 4, 2015
  • 2 replies
  • 1346 views
I was trying to merge 10 leads together, but after spinning for a while, a "System Error" window popped up saying, "Insufficient access rights on cross-reference id/n". (I have admin rights, btw.) Does anyone know what this means? Are there any stipulations to merging leads that I'm unaware of, like cross-partition merging or anything like that?
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Best answer by Josh_Hill13
This is an SFDC error. The Marketo user cannot access something to merge the leads. Try merging the records in SFDC directly.

2 replies

Josh_Hill13
Josh_Hill13Accepted solution
Level 10
March 4, 2015
This is an SFDC error. The Marketo user cannot access something to merge the leads. Try merging the records in SFDC directly.
J
JeffSm6Author
Level 6
March 4, 2015
Ahh, I'm seeing now that one or more of those 10 were SFDC contacts, and you can't merge leads with contacts. It's all making sense now. Thanks!
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