Initial Dynamics sync shows "Contacts" with no e-mail addresses | Community
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Anonymous
June 10, 2014
Question

Initial Dynamics sync shows "Contacts" with no e-mail addresses

  • June 10, 2014
  • 1 reply
  • 647 views
We have two MS Dynamic CRMs and two Marketo instances.  We just sync'd the smaller CRM to its Marketo instance, and when the record has "Microsoft Type" as "contact", the e-mail address is not showing.  There are about 6,700 records that sync'd and only 375 with e-mail addresses.  I can see the addresses in the CRM.  The only thing I read was that Marketo recognizes these as a "known lead", but no additional information.  I ran a smart list with the criteria of Email>is empty and also one with Microsoft Type>is>Contact, and they pulled the same records.

I know Dynamics is a "four-letter word" with Marketo, but I did not have a voice on CRM selection, but did on a MA solution.

Any help would be greatly appreciated.
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1 reply

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
June 10, 2014
Hey Mike,

I would suggest logging a support case for this.  Please include a copy of your Marketo Log and Marketo Error Log(please make sure your view includes all available columns), and some screenshots of example records in CRM.
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