Incorrect email plain text to recipients - a bug? | Community
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Aubrey_Morgan
Aubrey_Morgan
Level 3
March 29, 2017
Solved

Incorrect email plain text to recipients - a bug?

  • March 29, 2017
  • 2 replies
  • 4786 views

We have noticed very recently that several of our emails are sending the wrong text version of our emails to some recipients.  The copy for both the HTML and text reflect properly (we even sent tests of plain text multiple times before sending to confirm), however it looks like the text version that was sent to several recipients was the one from the text version from the original email we cloned, mentioning incorrect dates and referencing incorrect links.

Has anyone else had this issue? Is it a bug or is there something I'm missing?

Thanks in advance!

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Best answer by Grégoire_Miche2

I'm not sure how to check for this. Looks like we get some responses to the correct email, and some to the incorrect email. My guess would be that it's only a subset, but no way to be positive.


Are you in editor v1 or v2?

Would it be possible that the text version of the email has some dynamic content?

I am just dropping some ideas here, sorry if i am asking obvious questions

-Greg

2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
March 29, 2017

Hi Aubrey,

When you send a sample, you can ask Marketo to send you a sample of the HTML and the text versions. I would start here to make sure that the text version has been recorded correctly.

If you are sure you have updated the text version and let it save to Marketo, then approved the draft, then it looks like a bug.

-Greg

Aubrey_Morgan
Aubrey_MorganAuthor
Level 3
March 29, 2017

Thanks Gregoire! We sent samples for both HTML and text prior to scheduling the email and did not update the approved draft, but while text looked fine in sample emails, the plain text email was still incorrect when it was delivered.

I just flagged to Marketo support as a bug. I'll keep you posted with what we find.

Grégoire_Miche2
Grégoire_Miche2
Level 10
March 29, 2017

Is this happening to all addressees looking at the text version or only to a subset of them?

-Greg

Aubrey_Morgan
Aubrey_MorganAuthor
Level 3
March 31, 2017

Turns out we had hidden dynamic content in the email from what we cloned. No bug after all. Thanks for the help everyone!

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