Image in email copy not showing up in the email received in Inbox | Community
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DeepthiSw
Level 3
May 25, 2022
Question

Image in email copy not showing up in the email received in Inbox

  • May 25, 2022
  • 1 reply
  • 2533 views

Hi Team,

 

I have inserted image in email copy, it looks fine in preview and also looks fine when viewed as web page but not showing up in the test email received in inbox.

 

Please let me know how to fix this.

 

Thanks,

Deepthi.

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1 reply

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
May 25, 2022

Can you please share the code along with the actual image URL? Also, are you seeing this issue across any specific email clients (like outlook), or everywhere? And, did you try sending the sample email to your personal email address? In some cases, email clients or the firewall may be blocking the access to the servers where the image is hosted.

 

    D
    DeepthiSwAuthor
    Level 3
    May 25, 2022

    Hi Darshil,

     

    I just checked, I sent sample email to my personal email address and I can see the image in the email copy.

    Just FYI: The image is linked to the video.

    Here is the code:

    Image URL: https://pages.e2open.com/rs/809-EOG-429/images/Resize image cameo.png

     

     

    Thanks,

    Deepthi.

     

    Darshil_Shah1
    Community Advisor and Adobe Champion
    Darshil_Shah1Community Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    May 25, 2022

    How about if you update the image URL to below? 

    https://pages.e2open.com/rs/809-EOG-429/images/Resize%20image%20cameo.png

     

    Image URLs with spaces fail to work on outlook desktop app (on web-based clients I've seen them render though).

     

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