If I do not see a record updated/created in Marketo (from API call), what can I check in Marketo? | Community
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A
Anonymous
September 17, 2018
Question

If I do not see a record updated/created in Marketo (from API call), what can I check in Marketo?

  • September 17, 2018
  • 1 reply
  • 1481 views

Hello,

I am using Marketo Lead Bulk API call to create/update records in marketo. Sometimes, it seems to take a very long time for the record update to get into Marketo.

If I do not see a record updated/created in Marketo, is there some logs/notifications/job information etc that I can check in Marketo to see what happened? I am however get the message back from the call to indicate numofleadsprocessed etc information back from API call.

Thanks,

Soma

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
September 17, 2018

How are you "seeing" if the Lead is created?

The UI tends to take several minutes or as long as 30 to display or allow a direct search of records created.

In your Bulk job, you should build in error checking. Or if you cannot, run a follow up job to do error checking.

A
Anonymous
September 17, 2018

Checking in Marketo - by looking at last update date.

What kind of error checking should be build. I get back the status as numofleadsprocessed, numoffailures and relying on those values.

SanfordWhiteman
SanfordWhiteman
Level 10
September 17, 2018

What I like to do is add a last row to the import that's for a "sentinel lead" -- a placeholder lead that's only used to register a Data Value Changes event.  Make sure you update a DateTime field to the current timestamp on that lead. While inserts in row order are not guaranteed, it's the closest facsimile I know of to a callback-when-done type of feature.

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