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Gerard_Donnell4
Gerard_Donnell4
Level 9
August 18, 2017
Solved

Identify members of SFDC queue in Marketo

  • August 18, 2017
  • 2 replies
  • 2632 views

Hi Guys,

Maybe I'm stupid but is there a way to identify members of a SFDC queue in Marketo. 

I want to create a Smartlist in Marketo based on people who are currently in the MQL queue in Salesforce.  As they do not have an owner I'm not sure how I can pull them in.

Thanks,

Gerard

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    Best answer by Josh_Hill13

    There are several dozen threads on SFDC Lead Queues. Please search.

    I believe you need to look for Lead Owner is Empty or Lead Owner Last Name=X. Kind of depends a bit on your setup.

    2 replies

    Josh_Hill13
    Josh_Hill13Accepted solution
    Level 10
    August 18, 2017

    There are several dozen threads on SFDC Lead Queues. Please search.

    I believe you need to look for Lead Owner is Empty or Lead Owner Last Name=X. Kind of depends a bit on your setup.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    August 22, 2017

    Hi Gerard,

    Use "lead owner last name is empty.

    We usually also create in SFDC 2 formula (Boolean) fields : "Owner is User" and "Owner is Queue". Then when you want to know, you just have to test these fields. They are handy when it comes to tuning assignment flows.

    -Greg

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