ICS Token Not Working | Community
Skip to main content
C
Cameron_Koziarz
Level 2
September 7, 2016
Question

ICS Token Not Working

  • September 7, 2016
  • 1 reply
  • 2509 views

I created a webinar program in Marketo and the event token for an ICS file is working fine in test "registration confirmation" emails, but when someone actually registers for the event and receives the actual registration confirmation email (not the sample one), the ICS file does not work. It always shows the default text with no link -- even if you've registered. Anybody experience similar issues before or have any insight into where the breakdown may be occurring? Thank you!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
September 8, 2016

Hi Cameron,

What webinar platform are you using?

-Greg

C
Cameron_KoziarzAuthor
Level 2
September 8, 2016

We are using WebEx

Grégoire_Miche2
Grégoire_Miche2
Level 10
September 9, 2016

It can be that the email going out with the ICS file is sent too quickly after registration. The Marketo-Webex sync can take some time and, if the email get's out too quickly, the tokens are empty.

Try resending this email to one registered 24hours later and see whether the ICS works as expected. If not, then the problem is elsewhere (may be the content og the ICS is not right).

-Greg

Terms & ConditionsAccessibility statement

Loading footer...