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A
Anonymous
June 2, 2017
Question

Icons distorted in Email

  • June 2, 2017
  • 3 replies
  • 2589 views

Hi, I've got some icons in an email that look fine to me. But my client claims they are distorted vertically, We've tried using their screen resolution to replicate it but can't seem to find an issue.

Any ideas on how to ensure everyone see's the images in the same 'ratio'?

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    3 replies

    Chris_Johnston
    Chris_Johnston
    Level 6
    June 2, 2017

    Have you tried a tool like EmailonAcid? Depending on how you build them out, different email clients and a variety of other factors will affect how an email is presented.

    A
    Anonymous
    June 5, 2017

    I haven't, just checked it out and it seems quite expensive to 'just check

    my icons' There's no way for me to find out how my email is going to look

    in various clients in Marketo?

    On Fri, Jun 2, 2017 at 5:03 PM, Chris Johnston <marketingnation@marketo.com>

    R
    ryanakuhl
    Level 2
    June 5, 2017

    This can happen, especially when emails are forwarded.

    Make sure your icon images are the exact height and width you want, then specify the height and the image in your css.

    Sujatha_Vutla
    Sujatha_Vutla
    Level 4
    June 12, 2017

    Do Litmus test where you can get the idea of how the email is rendering on different devices.

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