I removed someone from a list and they still recieved my e-mail. | Community
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A
Anonymous
October 2, 2015
Question

I removed someone from a list and they still recieved my e-mail.

  • October 2, 2015
  • 3 replies
  • 2532 views

Hello,

I removed someone from my list and they still got my e-mail (that was sent later). I went back and checked the list and they were not on the list.

Where did I go wrong with removing them from my list?

Thanks!

Taylor

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3 replies

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
October 2, 2015

Hi Taylor,

Where was the email sent from?

If it was a nurture campaign, then removing someone from the list your used to add them to the program would not have removed them from the program itself.  They would still be members of the stream until you run a flow action to pause them or change their program status to Not In Program.

If the email was sent through a smart campaign with wait steps, then the same thing applies. Once a lead is qualified for your smart list, removing them from the list, or any lists that were referenced, would not remove them from the flow of the campaign.

John

Josh_Hill13
Josh_Hill13
Level 10
October 2, 2015

What do we mean by "removed from list" in this case?

Taylor Conway​ did you set them to Unsubscribed=True? Or did you remove them from a campaign in some other way?

Priyank_Joshi3
Priyank_Joshi3
Level 5
October 2, 2015

Hey Taylor,

I think you had dupes for the same lead which you merged later, I think you need to check Lead' activity log. This might be one possibility.

Thanks

Priyank

Adam_Hodgden1
Adam_Hodgden1
Level 2
October 5, 2015

Taylor,

I had a case where the lead was unsubscribed but they were also on a unknown distribution list e.g. example@company.com. Might be worth pulling a list by domain.

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