I'm trying to import a couple of lists but each time I try the email is not imported. | Community
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A
Anonymous
November 30, 2015
Solved

I'm trying to import a couple of lists but each time I try the email is not imported.

  • November 30, 2015
  • 1 reply
  • 1922 views

I get a confirmation of the import but no email addresses are included.  One list I tried was only emails and it still did not import the email address but sent me a notification of the completion of the import. Why is the email field not populating?

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Best answer by gkrajeski

Make sure your column headers are correct.  This is another common mistake I have seen.

This is the link to the Knowledge Center article regarding list uploads: Import a List of Leads - Marketo Docs - Product Docs

Tip

Notice email is not mapped properly? That's because the field in Marketo is called Email Address and the spreadsheet had Email as a column header. Column headers need to match the field exactly (case sensitive) in order for auto-mapping to work.

1 reply

gkrajeski
gkrajeski
Level 10
November 30, 2015

Have you attempted to first convert all characters to UTF-8?

This is a critical step that is sometimes overlooked and can lead to issues if you have any special characters in your list.

A
Anonymous
November 30, 2015

I have not, everything in the list imported except for the email field. 

gkrajeski
gkrajeskiAccepted solution
Level 10
November 30, 2015

Make sure your column headers are correct.  This is another common mistake I have seen.

This is the link to the Knowledge Center article regarding list uploads: Import a List of Leads - Marketo Docs - Product Docs

Tip

Notice email is not mapped properly? That's because the field in Marketo is called Email Address and the spreadsheet had Email as a column header. Column headers need to match the field exactly (case sensitive) in order for auto-mapping to work.

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