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Dominic_Rooke-A
Dominic_Rooke-A
Level 2
September 11, 2019
Question

I'm not receiving test emails

  • September 11, 2019
  • 3 replies
  • 5257 views

I send myself test emails via Marketo yet I rarely receive them. It's a hit and miss affair. I send the tests to my work email and to my personal gmail account. Can anyone advise me on how to resolve this issue please?

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3 replies

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
September 11, 2019

It's possible this is something you will need to have your IT team address as your business may be blocking or quarantining emails sent via Marketo.  Customer Support can check to see if the message was bounced or accepted by your server to confirm exactly what is happening as well as offer whitelisting regex, but you will likely need to also engage with your email administrators for a solution. 

Dominic_Rooke-A
Dominic_Rooke-AAuthor
Level 2
September 11, 2019

Thanks Steve. How do I reach Marketo's customer support to see if the messages have bounced or accepted by our server? 

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
September 11, 2019

An authorized support contact for your company (likely an admin) can file a Support ticket https://nation.marketo.com/community/support_solutions 

Anna_Leary3
Anna_Leary3
Level 2
September 11, 2019

Hi Dominic - I've also seen if the from email address is not using the correct domain associated with your Marketo instance, this will not send test emails through to you. Make sure to check that! You should only be using the domains set up in the email section of your Admin dashboard.

Dominic_Rooke-A
Dominic_Rooke-AAuthor
Level 2
September 12, 2019

Thanks. I've checked what you said and the domains are correct. 

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