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Ryan_Spaulding
Ryan_Spaulding
Level 2
January 7, 2020
Question

I cant figure out why my forms wont submit...

  • January 7, 2020
  • 2 replies
  • 8430 views

Hey all,

I'm trying to identify an issue I'm having all of the sudden on Chrome in our LPs.  I cant tell if it is an internal-only issue or if something is really wrong. It was literally working fine yesterday.

This doesn't seem to be limited to 1 form - it's all forms (or landing pages - not sure which is the culprit here).

We have a page here (Subscribe to the Alight on Video Series | Alight) that fully works in Chrome while in Marketo's preview mode, but not working once placed live. The form simply wont submit and outputs an error instead. It works in IE and Firefox though. Further, I cant replicate the Chrome issue while not on my work computer. Its like only Chrome at my workplace is broken. But I fully clear my cookies in Chrome and it's still broken.

Has anyone experienced something like this? Any insights how to troubleshoot? I'm not a developer myself and am struggling to determine if I have a widespread issue or some weird cookie/Chrome/IT thing for just us. 

2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
January 7, 2020

Pls tell me the Chrome versions on the 2 PCs.

    Ryan_Spaulding
    Ryan_SpauldingAuthor
    Level 2
    January 7, 2020

    Hi Sanford!

    Thanks for the quick response.  So here are my 2 work computers...both fail.  As of a couple days ago, neither failed to submit and worked fine.

    • Work New: Version 78.0.3904.70 (Official Build) (32-bit)
    • Work Old: Version 72.0.3626.121 (Official Build) (32-bit)

    Here is my home PC, and it works fine.

    • Home: Version 79.0.3945.117 (Official Build) (32-bit)

    The fact that it worked a day ago and now doesn't is concerning and leads me to believe something is up on our end. It is consistent for those on my company's work computers to not have this work in Chrome...no where else. But I cant verify that for sure yet.

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    January 8, 2020

    Interesting, those weren't the versions (relatively) I was expecting, and that's a good thing. Will look into this in a few hours as I'm on a plane.

    Ryan_Spaulding
    Ryan_SpauldingAuthor
    Level 2
    January 9, 2020

    I just wanted to say to all responders that I appreciate all the suggestions! The issue has been resolved. I'm not 100% sure which company made the fix as I haven't been informed of anything, but today it all works!

    Meaghan_Amato
    Meaghan_Amato
    Level 1
    January 9, 2020

    Ryan, I would check again later today or tomorrow that the issue hasn't resurfaced. We've been experiencing issues with our forms (we don't use LPs) since Tuesday due to CloudFlare; we have been trying to work with Marketo support but have not gotten a clear answer or solution. We have not changed anything on our end (we've exhausted this option internally), and our integration has worked for the last two years.

    We implemented a workaround yesterday that briefly worked, but it's been spotty today--we can see in our CMS that forms are being filled, but CF (we believe) is intermittently preventing the data from pushing into Marketo. Based on the export from my CMS, this issue is not specific to a browser or internet provider: the problem is happening with people submitting different form types on multiple pages across continents, companies, and browsers.

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    January 9, 2020

    ... and this is why CloudFlare is overvalued, overpraised junk.

    But unfortunately there will be central configuration changes that Marketo cannot make on their own, they themselves must open tickets with CF.

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