I can't get through via phone or chat | Community
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J
Jamie_Barclay
Level 5
July 31, 2017
Question

I can't get through via phone or chat

  • July 31, 2017
  • 2 replies
  • 1966 views

I can't get through to anyone on the phone (my phone number is not recognized) or chat.  Even though I enter the correct information I get this error message.

I'd like to chat...

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2 replies

Adam_Glasser1
Adam_Glasser1
Level 2
July 31, 2017

Hi Jamie,

I have created and escalated a support ticket documenting your issue. Unfortunately, at this time we are still dealing with an influx of cases due to the DNS issue, but our support team will get to it as quickly as they can.

Thanks,

Adam

J
Jamie_BarclayAuthor
Level 5
July 31, 2017

Thank you

Janell_Chappell
Adobe Employee
Janell_ChappellAdobe Employee
Adobe Employee
August 1, 2017

Hi Jamie,

Please email me at jchappell@marketo.com and provide your phone number. Once I add it to our system, you should be able to call in via the phone. We currently have no phone number listed for you, so our system does not recognize you. Also, please try Chat again - I have made some adjustments to your user record so you should now have access.

Regards,

Janell Chappell

Marketo Support

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