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A
Anonymous
January 20, 2015
Question

Hyperlink to Email Won't Open

  • January 20, 2015
  • 4 replies
  • 3405 views
I'm adding a contact hyperlink email address to an email that opens directly to a contact's email address. This has worked before by simply adding the contact's email address as the link, and when clicked an email box opens with the email address populated. But for some reason it isn't working now and just a new browser window is opening.

Any ideas? 
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    4 replies

    A
    Anonymous
    January 20, 2015
    Hey Alec,

    I would recommend adding "mailto:" before the email address. I have never had an issue with this format as the hyperlink.

    Ex. mailto:username@domain.com
    A
    Anonymous
    January 20, 2015
    If the email address is a field in your database like account owner or lead owner you can also use the following
    mailto:{{company.Account Owner Email Address}}
    Josh_Hill13
    Josh_Hill13
    Level 10
    January 20, 2015
    Do what Jeff does, but sometimes I've had issues when Marketo wraps the link to track it. You may have to add the mktNoTrack to the Class of this link. TEST.
    SanfordWhiteman
    SanfordWhiteman
    Level 10
    January 20, 2015
    As Josh suggests, you should make mailto: links as generic as possible to maximize the chance of it actually functioning for a given lead.  I would add both mktNoTrack and mktNoTok to such links.  

    mktNoTrack means you no longer rely on a browser bouncing from a web page (Marketo's click tracking page) back to the user's preferred mail app, but rather stay within the mail app in which the user is reading the message, which is by extension the preferred mail app.  By counterexample, if the system's default mail app is Outlook, a mailto: link that bounces off a click tracking page will typically open Outlook -- even if the user read the message in GMail.

    mktNoTok means your mailto: URLs look as non-dangerous as possible to mail apps. The spec for mailto: specifically says, "Only the Subject, Keywords, and Body headers are believed to be both safe and useful." When Marketo adds its token, the final URL becomes something like mailto:someone@example.com?mkt_tok=aabbcc. Technically this means you are asking the mail app to set the unsafe mail header `mkt_tok` to 'aabbcc.' A mail app is free to see that attempt as malicious and never bring up the new message window. By simplifying the link to just mailto:someone@example.com, you stay within boundaries.

    Edit: here are two examples of what your leads experience if you don't include mktNoTrack and they are exclusively webmail users (they haven't configured a local mail app).  It ain't pretty.  

    Windows 8: app.crossbrowsertesting.com/public/i75b45d927357249/livetests/2584450/videos/z0d245b96ed9a303d02d
    Mac: app.crossbrowsertesting.com/public/i75b45d927357249/livetests/2584460/videos/zf9e3897cd2c9ddcec88
     
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