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October 5, 2018
Question

HTML Code showing in Text Version Email

  • October 5, 2018
  • 1 reply
  • 2656 views

Hi All,

I am using Tokens in my emails and I wanted to find out why HTML code is showing up in text version? is this normal?

see ex:

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1 reply

SanfordWhiteman
Level 10
October 5, 2018

By "token" do you specifically mean "Velocity token"?

October 5, 2018

No just a regular token created by me "My tokens"

SanfordWhiteman
Level 10
October 5, 2018

Then you must have put this code in a text token or text part of a RT token. That naturally results in raw output.