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J
Julz_James
Level 8
November 14, 2014
Solved

How to view bounce reasons per campaign

  • November 14, 2014
  • 2 replies
  • 3903 views
Hi,

I'm trying to view the reason the emails bounced in a certain campaign.  Is this possible in bulk rather than having to check each email?

Thanks

Juli
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Best answer by Josh_Hill13
Yes.

Create a Smart List:
Email Bounced IS X

Then in the View of the Leads, create a new View "Email Deliverability" that has Email Bounced Reasons listed. There are several fields that I recommend:
  • Email Invalid
  • Unsubscribed
  • Email Invalid Reason
  • Email Suspended
  • Email Suspended Reason
  • Bounced Reason (or something like that)

2 replies

Josh_Hill13
Josh_Hill13Accepted solution
Level 10
November 14, 2014
Yes.

Create a Smart List:
Email Bounced IS X

Then in the View of the Leads, create a new View "Email Deliverability" that has Email Bounced Reasons listed. There are several fields that I recommend:
  • Email Invalid
  • Unsubscribed
  • Email Invalid Reason
  • Email Suspended
  • Email Suspended Reason
  • Bounced Reason (or something like that)
N
N_A_C
Level 3
October 1, 2015

Hi Josh, I'm trying to get my customer some data so she can figure out why they're getting so many hard bounces. I created a smart list in the program looking for "Email Bounced." I see 56 hard bounces, and when I click on each lead I can drill into the reason for each. So I tried showing the "bounced reason" column in my view, but it doesn't populate at all. I refreshed the report, to no avail. Is there some trick to getting that column to show the bounce reason for each lead, do you know?

Casey_Grimes2
Casey_Grimes2
Level 10
October 2, 2015

Hi Juli,

The best way to handle analysis like this is to actually run smart lists where you split the bounces by category and/or subcategory. Granted, I've seen a rise in X999 errors (which are basically the email server telling you they don't want to give information on why something bounced) but this is a decent measurement for most companies. Kristen Carmean actually did a brief writeup on this very issue earlier this year.

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