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T
Terry_Cruikshan
Level 2
October 23, 2019
Question

How to submit a case

  • October 23, 2019
  • 1 reply
  • 2499 views

I am the admin.  How do I submit a case?

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1 reply

A
Amanda_Opitz
Level 2
October 23, 2019

DOC-1164-submitting-a-support-case-to-marketo-support

T
Terry_CruikshanAuthor
Level 2
October 30, 2019

Thanks for replying but when I hit "Submit a Case" it says I do not have permission and to contact the admin.  I am the admin but I do not know how to fix this.  Is there someplace to provide permission?

A
Amanda_Opitz
Level 2
November 12, 2019

There's a difference between having an administrator role and being the admin of the instance. Your customer support rep should be able to help getting you the right permissions if you have their contact information

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