How to reset Marketo Cookie? | Community
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A
Anonymous
April 16, 2014
Question

How to reset Marketo Cookie?

  • April 16, 2014
  • 2 replies
  • 1026 views
We're having issues where our form is pre-populating  someone else's information and I am wondering how I can reset the Marketo cookie for that person? Also, why does this happen to begin with? Thanks.
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2 replies

A
Anonymous
April 17, 2014

Hi Leah, 


This article should help

https://community.marketo.com/MarketoArticle?id=kA050000000LHMPCA4

Dory_Viscoglio
Dory_Viscoglio
Level 10
April 17, 2014
Hi Leah, you might want to check that your team is aware to not distribute a link that's already cookied, such as one that they received in an email. This could cause the form to be prefilled with the original recipient's information.

Similar to Haven's suggestion, if it's just one landing page that you're currently having an issue with, you can disable form prefill for just that page. Go to Edit the landing page, select Landing Page Actions > Edit Form Settings, and uncheck the box.

  then....


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