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August 13, 2018
Question

how to remove duplicate images in email

  • August 13, 2018
  • 1 reply
  • 1104 views

I've created an email with an image thumbnail that will link to a video.  When I send out the sample, I can see the email just fine on my Mac.  But, some others show a duplicate image of the thumbnail:

I've done some searching on the internet and in the Marketo's support pages, but couldn't find anything other than issues with "hero" zones and images (which I'm new to Marketo and even the "hero" thing had no real information on Google or in the support pages)...so....any ideas that would help with this issue would be greatly appreciated.

Thank you.

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1 reply

Ronen-Was-SRpro
Level 5
August 14, 2018

Hello Jesse,

Can you paste the code of the email?

Ronen Wasserman