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Corey_Bethel
Corey_Bethel
Level 4
October 6, 2014
Solved

How to Merge Interesting Moment into Alert Email

  • October 6, 2014
  • 5 replies
  • 2102 views
I have an Interesting Moment in the Flow step of my Smart Campaign. Does anyone know how to merge the description of the IM into an alert email. 

I want to merge the highlighted text in the image below. I am able to merge the description of the last interesting moment that the lead had, but not the current one.


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Best answer by
Hi Corey-
I'm wondering if it isn't a timing issue to where Marketo can't discerne the new Interesting Moment that you're creating right before the alert.  Try adding a wait step in between of a few minutes.  That might be enough time for your new Interesting Moment to then register as the "Last Interesting Moment".

Good luck!

5 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
October 6, 2014
Hey Corey,

You can include this token in the email, {{lead.Last Interesting Moment Desc}}.  Make sure you have the Send Alert flow step after the interesting moment, as the token grabs the description from the most recent interesting moment that a record has had.
Josh_Hill13
Josh_Hill13
Level 10
October 6, 2014
That token provides the most recent (current) IM the lead has had. There is not a way to "choose" another one though.
Corey_Bethel
Corey_BethelAuthor
Level 4
October 6, 2014
Thanks guys. The Send Alert flow step is right after the IM, but it isn't pulling in the description from the current IM. It's pulling in the description of a IM that a lead had at some other point. Maybe its something on my end. Thanks for the help.
Corey BethelConsultant | Etumos
A
Anonymous
Accepted solution
October 7, 2014
Hi Corey-
I'm wondering if it isn't a timing issue to where Marketo can't discerne the new Interesting Moment that you're creating right before the alert.  Try adding a wait step in between of a few minutes.  That might be enough time for your new Interesting Moment to then register as the "Last Interesting Moment".

Good luck!
    Corey_Bethel
    Corey_BethelAuthor
    Level 4
    October 7, 2014
    Thanks Jessica! Worked perfectly!
    Corey BethelConsultant | Etumos
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