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Kaitlyn_Nelson2
Kaitlyn_Nelson2
Level 2
October 25, 2019
Question

How to make sure people can't be in the same nurture twice

  • October 25, 2019
  • 1 reply
  • 3063 views

Hi there, 

I'm wondering how I can make sure that people can't get put into the same nurture twice?  We have a campaign launching that will flow people into an existing nurture if they registered for a demo, but I don't know if some people might have already been in that nurture before?

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1 reply

Chris_Wilcox
Chris_Wilcox
Level 8
October 25, 2019

Whatever trigger you're using to add people to the nurture program (my example is using "Activity is Logged"), add another filter that confirms the user is not already a member of your engagement program like this: 

Also - If they already went through your nurture program and your email assets haven't changed, they won't qualify to get those emails again anyway. By design in an engagement program, email assets will only ever be sent 1 time to a contact. However, if you create NEW assets or emails and swap those out or add them to the stream, the contact would qualify for those new assets. 

Kaitlyn_Nelson2
Kaitlyn_Nelson2Author
Level 2
October 25, 2019

Thank you! That was incredibly helpful 

    Chris_Wilcox
    Chris_Wilcox
    Level 8
    October 28, 2019

    Awesome, good luck! If my response answered your question, please feel free to mark it as the correct answer so the thread is marked as "answered" in the community!  Thanks so much!

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