how to fix error when populating different language field from Marketo to SFDC? | Community
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Teresa_Hsu1
Teresa_Hsu1
Level 3
March 28, 2016
Question

how to fix error when populating different language field from Marketo to SFDC?

  • March 28, 2016
  • 2 replies
  • 1165 views

We load all our leads to Marketo and sync over to SFDC when needed.  However, if leads are from different language, eg. Dutch, some of the information gets messed up with ? or �.  Does anyone know how to fix it?

Thanks!

Teresa

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2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
March 28, 2016

Hi Teresa,

For European accented languages, check that the CSV file you import is encoded in UTF-8. If you want to import asian languages, you will have to encode the CSV in UTF-16.

The easiest way to encode a CSV file in UTF-8 on windows is to open it with the notepad app, then hit the "Save As" menu and choose UTF-8 at the bottom of the screen.

On Mac OS, I use BBEdit, or it's free brother, TextWrangler. See Bare Bones Software | Products

-Greg

Josh_Hill13
Josh_Hill13
Level 10
March 28, 2016

Please look up the UTF8 upload instructions.

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