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Kirstin_Mahoney
Level 2
March 17, 2020
Solved

How to email massive volume quickly

  • March 17, 2020
  • 1 reply
  • 6090 views

(I'm not sure I have the right board for posting - please guide me to a more appropriate place)

 

Given the current environment, we are being asked how it would be possible to email out a blast that would increase our normal daily email volume by ~300% (for ~7 days). I'm extremely alarmed (as I'm sure anyone reading this would be) about accomplishing this without hurting our Sender Score and IP reputation, but I'm being pressed for creative solutions. 

I'm thinking either using a different IP address (Mail Chimp, or ?), or negotiating an extended timeline where we can very slowly increase our daily email volume to include more and more of the desired target audience.

 

Any advice, creative solutions, or resources -  as quickly as possible would be incredibly helpful.

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Best answer by SanfordWhiteman

Understanding your point (I think) about opens/clicks happening automatically (images being downloaded or bots clicking) - but not sure what else we could look for to prove, could you enlighten me? 

 

Regardless, I'm not feeling great about a blast to a list of leads who have (albeit automatically) opened or clicked an email less than 25% of the time in the last 6 months. Typically we have a good audience when we do reach out, so I'm wondering if the concern would be associated with getting too many complaints/SPAM flags, or is it predominately about having the email well-engaged with?

 

Really appreciate your insights @sanfordwhiteman .


Understanding your point (I think) about opens/clicks happening automatically (images being downloaded or bots clicking) - but not sure what else we could look for to prove, could you enlighten me? 

 

Regardless, I'm not feeling great about a blast to a list of leads who have (albeit automatically) opened or clicked an email less than 25% of the time in the last 6 months. Typically we have a good audience when we do reach out, so I'm wondering if the concern would be associated with getting too many complaints/SPAM flags, or is it predominately about having the email well-engaged with?

 

Really appreciate your insights @sanfordwhiteman .


Journey through your site. Form fills. Custom objects being attached. Other activities only done by humans.

 


Regardless, I'm not feeling great about a blast to a list of leads who have (albeit automatically) opened or clicked an email less than 25% of the time in the last 6 months. Typically we have a good audience when we do reach out, so I'm wondering if the concern would be associated with getting too many complaints/SPAM flags, or is it predominately about having the email well-engaged with?

It's about a sudden spark in the % of complaints, because even though you can tolerate a small number of spurious "I didn't sign up for this" complaints (even if they did) you don't want to multiply that suddenly.

1 reply

SanfordWhiteman
Level 10
March 17, 2020

Possible? Of course: Marketo doesn't (unless you're on the trusted IP range) bill by # of sends.

 

What part of the pandemic environment requires that you send 4x your usual volume of marketing (as opposed to operational) emails?

 

Kirstin_Mahoney
Level 2
March 18, 2020

Thanks @sanfordwhiteman , as we've all seen - they want to send out an massive 'here's what we're doing about this situation' email to every member we have in our database (which results in 4x our normal daily volume for ~7 days). Their opinion is it doesn't feel 'operational' enough, so it would be a marketing email (with unsubscribe option) - but I'm extremely concerned about the impact to sender score if we suddenly increase volume to this level.

Should I not be? 

We have a separate IP address through a different system that typically handles all transactional/operational emails - but there is resistance to using that system.

 

It sounds like the scenario I'm being faced with is to make it happen in Marketo (which it can) but the repercussions are what feel like like a blind spot. How quickly will it impact sender score, how badly will it impact our emails from being delivered, how quickly can we recover, etc.

 

Really appreciate any insights/guidance.

Alyssa_Sarmient
Level 1
March 18, 2020

In the same boat so following the thread.

I assumed even if we flagged it as an. Operational email, could it potentially hit spamtraps or have other impacts due to the volume?