How to avoid sending multiple emails to leads, existing under different work spaces. | Community
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Madhavi_T
Madhavi_T
Level 2
October 5, 2017
Question

How to avoid sending multiple emails to leads, existing under different work spaces.

  • October 5, 2017
  • 2 replies
  • 1841 views

Assuming there are four different work spaces,

how to make sure that the leads receive only a single email despite they exist in one or more work spaces.

Does this work:

Step:1. Send emails to the leads under work-space A.

Step:2. Exclude the leads of work-space A in the next run.

Step:3. Exclude the leads of A,B.

Step:4. Exclude the leads of A,B and C work-spaces.

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
October 5, 2017

Communication Limits probably your best bet.

I assume here you mean that each Workspace has a corresponding Lead Partition?

Dan_Stevens_
Dan_Stevens_
Level 10
October 5, 2017

Continuing what Josh said, leads don't exist in workspaces.  Workspaces have access to lead partitions.  Leads sit in lead partitions.  You can give workspaces access to multiple lead partitions.  A lead can only reside in a single lead partition (as well as the default partition, which contains all leads).  If you have some sort of purposeful duplicate process, you can hide a lead partition from all but one workspace (including the default workspace) and have it contained in that partition as well as a duplicate in another partition.  So I guess before we can provide the best answer, is this a single lead that exists in a dedicated lead partition, where multiple workspaces have access to it?

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