How to add the duplicate records to blacklist. | Community
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A
Anonymous
August 26, 2016
Question

How to add the duplicate records to blacklist.

  • August 26, 2016
  • 1 reply
  • 3711 views

Hi All,

Scenario:

Original id - 1. srividhya.mm@test.com - Marketo id: 1234567 is set as blacklist true

Duplicate id - 2. srividhya.mm@test.com - Marketo id: 7654321 is not set as blacklist true

When the target list is blasted with "srividhya.mm@test.com - Marketo id: 7654321",the email is actually sent, since marketo recognizes both email id as different due to different marketo id. But logically, its the duplicate email id of the blacklisted lead and marketo should not send the email.

Question:

Is there a way to set duplicate email ids to set blacklist as "true", when  marketo finds one among the email id is blacklist "true".

Please help to overcome this issue and steps involved (default if any available in marketo to set black list true for duplicate id / to achieve this through any smart list / smart campaign )

Thanks in advance!

struerividhya.mm@test.com - Marketo id: 7654321

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1 reply

R
rachel2-2
Level 8
August 26, 2016

There may be a better way than this, but you could create a smart campaign with the following:

Smart list - Member of Smart List, List = Possible Duplicates

                   Blacklist = False (this will help prevent your campaign queue from getting backed up)

Flow - Change Data Value - Blacklist = True

Then schedule it to run nightly or prior to each email send you have.

Josh_Hill13
Josh_Hill13
Level 10
August 26, 2016

I would be very careful with that because it may not work as you think it does.

It would be better to use another data tool to manage that issue. or Pull the list and then re-upload the proper dupes with BL=T

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