How to add "mailto" to a button link that allows a CTA to be clicked, and generate an email | Community
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Adrian_Cardelle
Adrian_Cardelle
Level 2
October 15, 2019
Question

How to add "mailto" to a button link that allows a CTA to be clicked, and generate an email

  • October 15, 2019
  • 2 replies
  • 12141 views

Hello, 

When editing an email in Marketo, I have a call to action button that the text displays "email 'employee@company.com'". I would like for this button to be clicked and an email draft to pop up emailing the employee. I know that tracking has to be "unchecked" usually when hyperlinking, however, in this situation, how do you manually edit the link to include a "mktNoTrack"?

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
October 15, 2019

If you mean you're only being offered the URL (i.e. text variable) to edit at the email level, then you have to rebuild the email template to include the mktNoTrack.

Adrian_Cardelle
Adrian_CardelleAuthor
Level 2
October 15, 2019


I am trying to have the above CTA button fuction so that when clicked, it generates a draft email. The Button link I currently have is: mailto:employee@company.com

however, when I send myself a sample email and test it by clicking on the button, a separate web browser opens up blank with this url:

I would like to be able to have someone click on the button and actually have their default email program open up a draft to email employee@company.com. How can I achieve this? 

I know when using rtf to hyperlink mailto: this same issue happens and the solution is to "uncheck" tracking.

However, here is obviously is not an option. Is there a work around it then? 

SanfordWhiteman
SanfordWhiteman
Level 10
October 15, 2019

It's only "not an option" because the template hasn't been built to accommodate this requirement.

Like I said -- if you only have the URL to fill in, that's not enough. You need to build the template so the button (which is just HTML markup including an <a>) includes class="mktNoTrack".

Lauren_Temmler1
Lauren_Temmler1
Level 2
October 17, 2019

We do this in every template. We just add the mailto code to the link builder as the URL and then mark the URL "mktonotrack"

mailto:REPLYEMAIL?
bcc=YOUREMAIL&subject=Re:%Separate%subject%with%percentsymbolsr%)&body=Hello%COMPANYNAME,

We use it in body copy - but I don't see any reason why it wouldn't work in button - but maybe not if the button URL is on the right navigation email menu and not in the body copy editing box. 

Hope this helps!

    Matt_Sturm
    Matt_Sturm
    Level 2
    October 18, 2019

    Lauren - love that idea! If Adrian wanted to do it this way, it would be possible to make something that looks very similar to a "button" in body copy by creating a one cell table and editing the background color. Then it would be a body copy link (so you could turn off the tracking) but it would look like a button.

    Marketo Certified Expert
      Adrian_Cardelle
      Adrian_CardelleAuthor
      Level 2
      October 18, 2019

      Thanks Matt! 

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