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Level 3
April 29, 2016
Question

How Marketo process the duplicate leads

  • April 29, 2016
  • 2 replies
  • 1396 views

Hello,

I would like to know that how Marketo will process the duplicate leads exist in the system while sending email.

For instance, a lead abc@abc.com has 3 duplicates in the system and this has been added to a batch campaign. When sending email to abc@abc.com , which record it would opt to send? and on what basis it would choose a recipient record from those 3 same email IDs. Would it send to all three?

Thanks

-Anand

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2 replies

Grégoire_Miche2
Level 10
April 29, 2016

Hi Anand,

No, only one of them will be sent the email. Which one? That's a good question

Read this: My email was not sent: a troubleshooting guide

-Greg

Dory_Viscoglio
Level 10
April 29, 2016

Hey Anand, @Dan Stevens​ actually wrote something about this,

That should provide you with all of the answers you're looking for!