How many times an email has been opened and/or clicked at the person level? | Community
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June 9, 2017
Question

How many times an email has been opened and/or clicked at the person level?

  • June 9, 2017
  • 3 replies
  • 3839 views

Is there a way to figure out how many times an email has been opened or clicked by one person?

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3 replies

Veronica_Holme4
Level 9
June 9, 2017

Hi Karina - Marketo reporting is not that great on "how many". Using a smart list you could run a report on people who have clicked/opened a specific email more than once, or more than twice etc, but you can't really run a report or list on "how many". If you are looking at a specific person however their log will give you when they've opened/clicked on anything and you can add up the log entries to get how many...

That's all I got

Brian_Law_MKTO
Level 5
June 9, 2017

Hi Karina, you could try building a Person/Lead Performance Report using custom columns (smart lists) to determine if a record opens or clicks on specific days after the email was sent. Wish I had more for ya.

June 9, 2017

Hi @Brian Law​ and @Veronica Holmes​,

Thanks for confirming what I suspected.  I was hoping that one of you clever guys had a trick to do it.

I am building a lead scoring model for existing leads so if I use "Open Email and Email is any" they would only be able to get let's say 5 points only.  The business really wanted to score based multiple activities.

Thanks for your help!

Veronica_Holme4
Level 9
June 9, 2017

Hey Karina - I think we need more info on your use case. In the above lead scoring scenario I don't think I'm understanding what you're really trying to do. If you use Opened Email and Email is Any, you could then use the Minimum Number of Times constraint, that isn't getting you what you want?

SanfordWhiteman
Level 10
June 9, 2017

If you use Opened Email and Email is Any, you could then use the Minimum Number of Times constraint, that isn't getting you what you want?

Prob there is it'll apply to any email being clicked n times, not just the currently firing trigger email (dynamically detected).