How many people supposed to receive emails, but did not due to a communication limits? | Community
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Diana_Jakubaity
Diana_Jakubaity
Level 4
June 15, 2018
Question

How many people supposed to receive emails, but did not due to a communication limits?

  • June 15, 2018
  • 2 replies
  • 2536 views

hey!
Is there a way to figure out how many people supposed to receive emails, but did not due to a communication limits? (in the given time - week, day, month)

Thank You!

Diana

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2 replies

BenjaminJacquet
BenjaminJacquet
Level 2
June 17, 2018

You should be able to identify them creating a Smart list like:

  • "Member of Program/Send Smart list"
  • but "Not Was Sent email"

However, depending on how your audience is built, the above could also include people with invalid email addresses, unsubscribes etc. thus you want to filter these before pushing them into a "Send email" flow.

Grégoire_Miche2
Grégoire_Miche2
Level 10
June 18, 2018

Bonjour Benjamin,

In fact, this smart list will not isolate the people who were not sent the email due to communication limits. It will provide you all leads to whom the email was not sent, whatever the reason (duplicates in the target, unsubscribes, blacklisted, email invalid, etc...)

There is no possibility to create a smart list with only the person who were blocked due to CLs.

-Greg

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    June 18, 2018

    Hi Diana,

    This is not as straightforward as it should be. read My email was not sent: a troubleshooting guide

    and vote here:

    -Greg

    Josh_Hill13
    Josh_Hill13
    Level 10
    June 18, 2018

    I believe there's an idea to improve comms limits for this issue.

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