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February 12, 2013
Question

How do you shut off a batch campaign?

  • February 12, 2013
  • 2 replies
  • 1550 views
I set the schedule recurrence to 'none', yet leads have still been receiving emails in the campaign. How can I shut it off entirely so that no one else will receive emails from this campaign?
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2 replies

Jep_Castelein2
Level 10
February 12, 2013
Is this a Smart Campaign with wait steps? In that case you need to use the flow action "remove from flow" to remove the Leads who are already in the Smart Campaign from the flow. You can create a separate Smart Campaign for this: 
- Smart List: Member of Smart Campaign "Campaign X"
- Flow: Remove from Flow, Smart Campaign = "Campaign X"

Best, 
Jep
February 12, 2013
The problem is likely (not sure from your description) that you still have leads coming out of a wait step and getting the email from the next flow step.  It's tough to stop this.  You can: delete the 'send email' flow step that is still sending the emails, or disapprove the email altogether if it won't impact another campaign, or find all the leads in the wait step and run a remove from flow action on them for that campaign.

Or, of course, none of those and it's a different problem entirely...